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Getting Started‎ > ‎

Common Start Up Issues

Web connection setup

On start-up, XpandedReports connects to internet to verify the license.  If XpandedReports cannot connect to internet the verification will fail, and the following image will be displayed.  

Firewall settings

The Windows Firewall may be blocking XpandedReports/Java from accessing the Internet.   If the Windows Firewall is the problem, the Firewall configuration must be adjusted to allow XpandedReports/Java Internet access. Firewall configurations are under Windows Security Center.  The connection issues will be associated with Java as shown in the image below.  (click image to enlarge)

Proxy settings

In some cases people access the Internet indirectly via a Proxy Server.  To configure XpandedReports to use a proxy, click on the Proxy settings button which will display screen shown below.  Choose between No Proxy, Auto-detect (which will read the clients IE proxy settings), or enter the proxy setting  manually. (click image to enlarge)


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